Our Guarantee: Our goal, mission, and passion is to provide the best organic flour to our customers. We can't be the biggest, but we can strive to be the best. We stand behind the quality of our products, and want our customers to enjoy all purchases from Lindley Mills! If for any reason you don't, please let us know. Contact Us.
Most orders placed before 12 noon EST will be shipped same day (Monday-Friday). We will do everything we can to get your product on its way as quickly as possible. Orders placed after 12 noon EST on Friday, anytime on Saturday, or anytime on Sunday will be processed and shipped on the following business day. If orders are placed on a holiday: including, but not limited to New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Dec 25th and 26th, the order will be processed the following business day.
Please note that we go by USPS's estimates of 2-3 business day shipping times with priority flat rate boxes and prefer you check your tracking number for the most up to date package timing.
All sales are final. However, if your item is lost or damaged in transit, we will help support your claim with USPS to get a full refund.
In order to be eligible for a refund or exchange, you will need to complete the following steps:
Lindley Mills, Inc.
7763 Lindley Mill Road
Graham, NC 27253
2. Once your return request is received and inspected, we will send you an email containing further instructions.
Please contact Lindley Mills prior to returning any damaged or defective items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Lost or Stolen Packages:
Lindley Mills is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lindley Mills will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Please see our complete Terms and Conditions Statement.