Our Guarantee: Our goal, mission, and passion is to provide the best organic flour to our customers. We can't be the biggest, but we can strive to be the best. We stand behind the quality of our products, and want our customers to enjoy all purchases from Lindley Mills! If for any reason you don't, please let us know. Contact Us.
DUE TO COVID-19 ALL ORDERS ARE SHIPPED ON A LEAD TIME. PLEASE SEE SHOP PAGES FOR MOST UPDATED INFORMATION.
Most orders placed before 12 noon EST will be shipped same day (Monday-Friday). We will do everything we can to get your product on its way as quickly as possible. Orders placed after 12 noon EST on Friday, anytime on Saturday, or anytime on Sunday will be processed and shipped on the following business day. If orders are placed on a holiday: including, but not limited to New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Dec 25th and 26th, the order will be processed the following business day.
Please note that we go by USPS's estimates of 2-3 business day shipping times with priority flat rate boxes and prefer you check your tracking number for the most up to date package timing. FedEx shipments are usually 2-5 business days from ship date to delivery. Lindley Mills is not responsible for USPS or FedEx delays but will try to assist with shipping issues when possible.
All sales are final. However, if your item is lost or damaged in transit, we will help support your claim with USPS of FedEx to get a full refund.
In order to be eligible for a refund or exchange, you will need to complete the following steps:
Lindley Mills, Inc.
7763 Lindley Mill Road
Graham, NC 27253
2. Once your return request is received and inspected, we will send you an email containing further instructions.
Please contact Lindley Mills prior to returning any damaged items. Lindley Mills is not responsible for return shipping costs unless agreed to in writing prior to shipment.
Lost or Stolen Packages:
Lindley Mills is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lindley Mills will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate. The USPS carrier sometimes does not leave a package during bad weather or for other reasons at their discretion which are completely out of the control of Lindley Mills. If you have a missing package that's marked as "delivered" on the tracking, please contact your local post office carrier or FedEx to see if they still have the package. In many cases the 'missing' package will arrive on the next delivery day, especially with prompting.
Packages Marked "Delivered" but not actually delivered:
Lindley Mills is happy to work with Fedex or USPS to file lost claims for items marked delivered, but not actually delivered. However, Fedex and USPS will not honor these claims if they are not filed within 3 days that the package is marked as delivered. Please monitor your tracking information closely and watch for your packages to arrive. If they are marked as delivered, but have not yet arrived, please let us know immediately so we can start a trace and file a claim on your behalf. Claims made more than 3 days after a package is marked as delivered may or may not be honored and replaced.
Please see our complete Terms and Conditions Statement.